Using the platform

Terms of use

Last updated November 9, 2026

CELPIP12 provides independent educational practice. By using an approved account, you agree to use the platform for your own learning and to keep your credentials private.

Independent preparation

CELPIP12 is not affiliated with or endorsed by CELPIP, TEF, TCF or their test providers. Our tasks and feedback are practice materials, not official tests, official scores or a guarantee of a particular result. Check the relevant official provider for current test rules and requirements.

Accounts and access

Trial requests are reviewed before access is granted. Trial access is limited to the content and period stated in your account. Administrators may suspend access if an account is misused or its permitted period ends. Do not share your account, copy restricted content for redistribution or attempt to bypass access controls.

Plans and payments

Subscriptions renew automatically at the billing interval and price shown at checkout until cancelled. The weekly introductory offer applies to the first week only; later weeks renew at the regular weekly price. You can cancel through My Account → Manage subscription in Stripe. Cancellation stops future renewals, and access continues until the end of the paid billing period. We do not automatically issue prorated refunds for unused time. Contact support@celp12.com for review of duplicate charges or service problems. This policy does not limit any refund or cancellation rights required by applicable law. See our Cancellation & Refund Policy for review of duplicate charges or significant technical failures. Requests are reviewed individually and do not automatically cancel future renewals. Policy updates do not retrospectively reduce rights or promises applicable to an existing purchase.

Service changes

We may update lessons, mock tasks, features and these terms as the platform develops. We aim to keep the service useful and accurate, but it may be unavailable at times or contain errors. You are responsible for checking your own answers and official exam information.

Questions

See the Contact page if you need help with access or these terms.