Your information

Privacy notice

Last updated November 9, 2026

CELPIP12 uses information you provide to manage learning access and show your practice progress. This page describes the platform’s current approach in plain language.

What we collect

When you request access, we collect your email address and selected preparation path. If your account is approved, we store your username, password credentials in protected form, access status and expiry where applicable. While you use the platform, we may store mock-test answers, scores, written responses, speaking recordings you choose to save, and learning progress.

Why we use it

We use this information to create and secure accounts, deliver access emails and password resets, display results, support practice and prevent misuse. We do not sell learner information.

Anonymous public sample counts

Our free Reading and Writing sample pages count page views, opening a review or explanation, and clicks on the trial link. Only combined totals by sample type and action are stored. The counter sends no cookies, visitor ID, referrer, names, email addresses, answers or recordings; we do not save IP addresses in these counters. Repeat visits can increase the totals, so they are not unique-person or completed-test counts. Our hosting provider may separately process standard technical request logs needed to operate the site.

Trial improvement measurement

We record the first time a trial account starts and completes each skill and whether a live subscription is confirmed. These timestamps help us understand where learners need clearer guidance. They are stored with existing access-request records and shown as summary counts to administrators. We do not send these events to an external advertising or analytics service, and do not include answers or recordings in them. You can contact us to request deletion of your personal records.

Account-linked exam analytics

Administrators can review compact practice summaries linked to your username: test and skill IDs, practice or exam mode, attempt dates, completion, submitted-part scores and available automated practice estimates. We use these to understand participation and improve practice quality. These analytics summaries do not contain passage text, written responses, transcripts or recordings and are not official exam scores. Recent activity is shown for five days, then older summaries are archived in the database until an administrator exports and removes them. Private exports and managed backups may retain copies; five days is not a promise to delete all personal data. Removing analytics does not reset your saved answers, scores or learning progress. Contact us about your personal data.

Services involved

The platform is hosted by Render. Domain and email-routing services use Cloudflare, and transactional account emails may be delivered through Brevo. These providers process information needed to run the service. Browser storage and a session cookie help keep you signed in and retain practice state.

Your choices

You can choose whether to submit a trial request, save practice answers or use supported recording features. Contact us if you need help with your account, want to correct your details or request deletion of your personal information. Some records may need to be retained for security or operational reasons.

Security

We use access controls and protective measures, but no online service can promise absolute security. Use a unique password and keep account emails private.

Questions

See the Contact page for the current way to reach CELPIP12.