We can help

Contact CELPIP12

For trial access, choose your learning path and register through the access request form. You will receive a confirmation email, and approved accounts receive their username and setup instructions.

Already have an account?

Use the sign-in page to access your learning plan. The “Forgot password?” option can send a new reset link to your registered email.

Cancellation or refund help

Read our Cancellation & Refund Policy or email support@celp12.com to request a review. Include your username, payment date and receipt reference if available. Do not send passwords or full card details.

Other questions

For account, privacy or content questions, email support@celp12.com. Please do not send your password or payment-card information.

CELPIP12 is independent from official exam providers. For official exam registration or score questions, contact the relevant exam provider directly.